Customer's Data / Cookies

With the new regulation, all customers have the right to receive a copy of all their data stored and processed by you. You should give your users a way to request or delete their data. For example, create a form on your website where customers can request their data.

When a customer requests their data, you should give them a copy of all personal data that you have of them. This can be data stored in different locations (like your auto-responders, information in CRMs, or their data in our platform). To request the available personal data stored on our servers, go to Website Settings -> Cookies & Privacy -> Request Customer Data at the very bottom. Within 72 hours, we will provide you with all the data we have for the specific customer (identified by email) on your website. You can then provide that data and all other data you might have collected via third-party services.

Note: When requesting a data deletion, it might take up to 60 days for the complete removal from all systems.

Enabling a cookie disclaimer is super simple. Go to Website Settings -> Cookies & Privacy and enable the Cookie Disclaimer for the website.

You can add a button text and link to your Cookie Policy page and text for the Accept button on the website.